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A driver app that works without signal

An offline-first mobile app that kept drivers moving through dead zones and doubled jobs completed per shift.

2.4x
Jobs per driver
100%
Offline coverage
9 wks
To first release
01. Challenge

Drivers lost hours a day to dropped connections

Northline runs regional routes through long stretches with no coverage. The existing app needed a live connection for every action, so drivers queued up at truck stops to sync paperwork and proof of delivery, and dispatch flew blind for hours at a time.

02. Approach

Offline first, sync when you can

We rebuilt the app around a local data store. Every job, signature and photo is captured on the device and reconciled automatically when a connection returns. Conflict rules were agreed with dispatch up front so nothing silently overwrote anything else.

03. Outcome

Twice the jobs, no more truck-stop syncing

Jobs completed per driver per shift rose 2.4x within the first quarter. Proof-of-delivery disputes fell to near zero because photos and signatures were captured at the door rather than reconstructed later.

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