Replacing a 12-year-old dispatch system in 14 weeks
A phased rebuild that cut manual scheduling time by two thirds without a single day of downtime.
A dispatch system the business had outgrown twelve years earlier
Scheduling lived in a legacy desktop application. Every job was assigned manually, and the operations team spent most of each morning on admin the software should have handled. Because dispatch ran the whole business, it could never be switched off for a rebuild.
A phased rebuild, one workflow at a time
Rather than a big-bang replacement, we rebuilt the system in phases. Each workflow moved to the new platform only once it matched or beat the old one, with both systems running side by side during the transition — which is how the cutover happened without a single day of downtime.
Two thirds less manual scheduling, live in 14 weeks
Automated job assignment cut manual scheduling time by two thirds — 68% less admin time for the operations team — and the full replacement went live 14 weeks after kickoff.
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