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Real people, fast answers
Existing client with an issue? Pick a channel, we'll take it from there.
Email
info@ascentix.com.au
Best for anything non-urgent. Replies within one business day.
Phone · fastest
+61 425 118 784
Mon–Fri, 9am–5pm AEST. Critical issues answered first.
In person
The Specialist Suites
8/111 William Street, Port Macquarie NSW 2444. By appointment.
Response times on support plans
Critical Site or app down, data at risk 2 hours
High A key feature isn't working 8 hours
Normal Questions, small changes, requests 1 business day
Common questions are answered in the Help Center.